Canopy Networks Helpdesk is skilled with multi-level technician/engineers providing dedicated first line support for end users or system users.
Service capabilities include:

· National toll-free number.
· Call reception, logging and data capture.
· First level end user support - Q & A.
· Escalation of second level support and on site service providers.
· Call statistics analysis and reporting.
· Service Level Agreement (SLA) management.
· Availability as per SLA.
· Regular call review.
· Complete Call Management Ownership.

Our additional services bring value on technologies and/or ROI, as your support team at each site we can proactively minimize your risk with our best practices for virus handling, integration to your asset register database and online portal for documentation and asset management. Canopy Networks will be delighted to discuss any Helpdesk support and/or proactive monitoring of any networks by property owners.